| Cancellation before pickup | Refund of eligible advance | Example on ₹500 |
|---|---|---|
| 48 hours or more | 100% | ₹500 |
| 24 to less than 48 hours | 50% | ₹250 |
| 12 to less than 24 hours | 25% | ₹125 |
| Less than 12 hours | 0% | ₹0 |
Eligible cab bookings
This time-based policy applies to One-Way Cab, Temple Tour and Sightseeing cab bookings made through official Marwari Cab channels, unless a different condition was clearly disclosed and accepted for a particular booking. Refund percentages apply to the eligible advance received, not automatically to the entire quoted trip fare.
Cancellation window
The cancellation window is measured from when Marwari Cab receives your cancellation request to the confirmed scheduled pickup time. A request received exactly 48 hours before pickup qualifies for 100%; exactly 24 hours qualifies for 50%; exactly 12 hours qualifies for 25%.
Customer no-show
A 30-minute waiting period is allowed after the confirmed pickup time if the vehicle has arrived at the agreed pickup point. If the vehicle arrives late, the waiting period begins when it actually arrives. After the waiting period, an absent customer may be treated as a no-show and the eligible booking advance is non-refundable. Please contact support immediately if you expect to be delayed.
Free rescheduling
One free rescheduling request is available when requested at least 12 hours before scheduled pickup, subject to availability and Marwari Cab confirmation. Changes of route, vehicle category or travel date may change the quoted fare. A request is not approved until we confirm it.
If a booking is rescheduled and later cancelled, we will review the original and revised schedules and any previously disclosed costs in good faith; rescheduling does not automatically erase an existing cancellation charge.
Cancellation by Marwari Cab
If Marwari Cab cannot provide the confirmed service, we may offer a suitable alternative with your consent. If you do not accept that alternative, payments attributable to the unprovided service will be refunded in full.
Hotels and multi-day packages
Hotel reservations and multi-day tour packages may have separate supplier-specific cancellation rules. These must be disclosed to you before confirmation; the cab cancellation slabs below do not automatically govern those services.
How to cancel
Request cancellation through an official Marwari Cab contact channel and include your booking reference, registered mobile number and scheduled pickup details. Refund procedures are described in our Refund Policy.
Need help?
For a question about this policy or your booking, contact our team with your booking reference and registered phone number.