Related: Cancellation Policy · Refund Policy
Booking and confirmation
Submitting an enquiry or booking request through our website or WhatsApp does not by itself guarantee a vehicle, driver, price or confirmed reservation. A booking is confirmed only when Marwari Cab explicitly confirms its trip details, fare and any required payment.
Please verify the pickup and destination, passenger count, date, vehicle category and any agreed special arrangements when you receive confirmation.
No hidden charges and fare transparency
All applicable charges and inclusions are communicated before booking confirmation. The fare agreed and confirmed by Marwari Cab will not attract unexpected extra charges for the same agreed journey. Normal waiting, rest stops and lunch breaks do not result in undisclosed charges.
Toll, parking, state or border taxes, driver allowances, night charges and other applicable charges will be disclosed as included or separately payable before confirmation. Any specific waiting limits or special journey conditions must also be communicated before confirmation.
Pay only through an official payment method or to a recipient expressly authorized by Marwari Cab. Keep your receipt or payment reference.
Route changes and additional destinations
Customers must contact Marwari Cab directly before adding destinations, changing the agreed route or requesting other itinerary changes. The company must approve the proposed change; a revised quote may apply and must be communicated and accepted before the changed service is provided.
Drivers are not authorized to independently approve route changes, agree revised fares or collect additional charges. All changes and additional payments must be arranged through Marwari Cab official channels.
Marwari Cab is not responsible for unauthorized route changes or private arrangements made without company approval, except where responsibility cannot legally be excluded.
Journey and customer responsibilities
- Provide accurate contact, pickup and travel information, and be available at the agreed pickup point.
- Carry valid identification and travel documents where required; observe applicable laws and safety instructions.
- Do not request unlawful activity, unsafe passenger loads or out-of-route travel not agreed for your booking.
- Treat drivers and vehicles respectfully. Damage caused by deliberate or negligent conduct may be chargeable, subject to evidence and applicable law.
Vehicle and service arrangements
Vehicle models shown on the website illustrate categories and may be subject to availability. Where necessary, a suitable alternative will be offered for your approval.
For partner-operated trips, relevant booking details may be shared with the assigned transport partner. Marwari Cab remains the customer's booking contact for arrangements made through its official channels.
Cancellation, refunds and rescheduling
Our approved time-based terms apply to eligible One-Way Cab, Temple Tour and Sightseeing bookings. Hotels and multi-day packages may follow separately disclosed provider-specific rules. Please review the linked policies before requesting a booking change.
Service disruptions and complaints
Traffic, weather, road restrictions, mechanical issues and other circumstances can affect pickup or travel timing. We will seek to communicate material changes and offer reasonable assistance.
Raise service or payment concerns through our official contact channels, referencing your booking details. Nothing in these terms excludes non-waivable rights under applicable Indian law.
Need help?
For a question about this policy or your booking, contact our team with your booking reference and registered phone number.